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 Figure Replacement In The US?

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Retro_Panda
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Number of posts : 96
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PostSubject: Figure Replacement In The US?   Thu Jan 26, 2012 2:28 am

Does anyone know if Character Options has a US branch that we can email to get a replacement figure that has faulty parts. I emailed the UK branch and they said they only handled figure replacement in the UK. I think that is rubbish, it is still their product no matter where it is sold. I suppose I am just stuck buying the figure a second time and hoping this one doesn't have any stuck joints(which for some reason seems to be an ongoing problem for this company that they just can't seem to figure out how to resolve).
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jaredofmo
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PostSubject: Re: Figure Replacement In The US?   Thu Jan 26, 2012 2:33 am

Contact Underground Toys. If you bought from WhoNA, they can help.
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Retro_Panda
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PostSubject: Re: Figure Replacement In The US?   Thu Jan 26, 2012 2:51 am

Thanks, I never even thought about Underground. I will email them. I was going to buy from here but they don't carry this figure anymore. But that is good to know for future, as I buy most my figures from here. So WhoNA does replace faulty figures, cool.
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Who North America
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PostSubject: Re: Figure Replacement In The US?   Thu Jan 26, 2012 7:10 am

You should go back to where you bought the item from. If you bought it from us, we would be happy to assist Very Happy

Jany
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PostSubject: Re: Figure Replacement In The US?   Thu Feb 02, 2012 12:34 am

do you need to bring the item back? cause i got the fez doctor from you a while ago from the cd pandorica set and his arm was off. Crying or Very sad
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Who North America
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PostSubject: Re: Figure Replacement In The US?   Thu Feb 02, 2012 7:42 am

Any defective item should be reported to us as soon as you received it (we cannot accept any returns or replacements after 14 days) - see our FAQ on the website.

Jany
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Jackknight
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PostSubject: Re: Figure Replacement In The US?   Thu Feb 02, 2012 10:00 am

Yeah usually you have to contact the people you bought it from. Most are good about replacing defective items. I just had my 4th Doctor from the Traken set replaced because when I opened it he had two left legs.

Harder to do when you use Ebay though. Only other problem I've had was a 10th in orange spacesuit with two right hands. Ended up getting stuck with that one.
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Calixar
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PostSubject: Re: Figure Replacement In The US?   Thu Feb 02, 2012 11:40 am

Jany's actually awesome with this sort of thing. I bought the Red Dwarf DVD sets from WhoNA several years back and one of them was missing the trading cards. Jany contacted their source who then sent me a complete set of cards from ALL of the sets that were available at that time (I think it was the first four series).
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PostSubject: Re: Figure Replacement In The US?   Thu Feb 02, 2012 12:39 pm

It was no biggie is why I waited. But I know for next time.
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